About
Townsville Service Group Pty Ltd (TSG) is a locally owned and operated company based in Townsville, proudly serving North Queensland and beyond in the fields of Refrigeration, Air Conditioning, Electrical, and sheet metal. Established in 2012 by current Directors Ben Mathiesen, Robert McDonald, and Lindsay Pemberton, TSG was founded to address the need for high-quality service-based companies in the region. Our vision was to create a service-oriented company that could rival large corporate entities in safety, qualifications, and delivery while providing the personalised care typically associated with local small businesses, which is often lacking in regional areas.
Investing in our future:
Through years of dedicated effort, TSG has grown to employ 30 staff members and has accumulated extensive experience and expertise to meet a wide range of commercial air conditioning, refrigeration, and electrical needs, serving numerous clients throughout Queensland. Committed to nurturing the next generation of skilled tradespeople, TSG has invested in 24 apprentices since 2012, with many choosing to continue their careers with us or even venturing into their own successful businesses. Furthermore, TSG collaborates with local schools and Tech NQ to provide invaluable real-world work experience to over 100 students.
At TSG, we are dedicated to upholding the highest standards of professionalism and craftsmanship while contributing to the growth and development of our community's skilled workforce.
-
Director
Ben has accumulated over 16 years of experience as a certified air conditioning and refrigeration tradesman. Serving as the managing director of TSG for 12 years, he possesses extensive expertise in this industry. He is dedicated to establishing strong client relationships and excels in customising projects and service proposals to meet individual needs.
-
Director
Robert, TSG's Service Manager, possesses more than 16 years of experience as a certified air conditioning and refrigeration tradesman. His extensive expertise in refrigeration and air conditioning enables him to support our service technicians, thereby ensuring optimal results for our clients.
-
Director
Lindsay Pemberton boasts more than 17 years of extensive experience as a certified air conditioning and refrigeration tradesman. As the construction manager at TSG, Lindsay oversees construction teams responsible for the execution of all TSG projects.
-
Contract Administrator
Melissa brings over 17 years of extensive administration experience in the HVAC Electrical industry. She has played a pivotal role in implementing efficient management systems, overseeing scheduling, and managing office operations at TSG.
Meet the Team
-
Matthew Lucas
ELECTRICAL SUPERVISOR
-
Glen Adams
REFRIGERATION FIELD SUPERVISOR & TECHNICIAN
-
Billie Cahill
SERVICE DISPATCH
-
Renee Di Giacomo
ACCOUNTS
-
Sharisse Tonner
SERVICE COORDINATOR
Quality & Management Systems
TSG has implemented a comprehensive quality control program that prioritises continuous improvement and the attainment of superior customer service. This program encompasses a pre-construction review process aimed at identifying and addressing any design aspects that may present potential quality risks, as well as regular quality audits throughout the project. Our process is specifically designed to minimise quality issues upon completion. Furthermore, our well-defined and systematic approach to identifying and rectifying these issues ensures that our clients are kept well informed and receive an end product of superior quality.
Management Systems:
TSG has fully implemented an Integrated Business Management System (IBMS) that is compliant with:
ISO 31000 Risk Management Standard
ISO 9001 Quality Management Standard
ISO 45001 Health and Safety Management Standard
ISO 14001 Environmental Management Standard
The IBMS encompasses the requirements for management of:
Our business and operational processes
Workplace health and safety issues
Quality assurance
The environment
Our human and physical resources
TSG Sponsorship
Community engagement, opportunities & skill development.
Sponsoring local clubs in Townsville is crucial for the community's well-being. It not only supports the development of sports and recreational activities but also fosters a sense of unity and pride among residents. The financial assistance provided by Townsville Service Group enables these clubs to maintain facilities, purchase equipment, and organise events, contributing to the overall vibrancy of the town. Additionally, such sponsorship can also have a positive impact on the local economy by attracting visitors and enhancing the town's reputation as a supportive and engaged community.
TSG proudly sponsors: Special Children’s Xmas Party, North Ward Sand Crabs Junior Rugby Union, Mystic Sands Golf Club, Road Tek Charity golf day, Townsville Game Fishing Club, Sharkie’s Juniors Fishing Club and The Barra Bash.
Testimonials
-
"We have been using TSG since the day they started and they have been nothing short of fantastic in all areas of service work. They are always available when we need them at a fair price" 10/10 guys thank you.
Cliff McCulloch, Director Northern Conquest
-
On Behalf of the Townsville Greek Community of Saints Theodore and a local residential & commercial property investor, I wanted to share a quick note to let you & your customers know that the Townsville Service Group continually provide great service. I’m glad I decide to engage with you and your team. It is a welcome change to be supported by a local, reliable and professional service team for all my air-conditioning, refrigeration & electrical requirements. The understanding of the importance to provide local landlords prompt service & updates for breakdowns and outages at lessee tenancies, is vital. TSG always provides a safe and feesable solution, on time, each time and/or on budget. Thank you again TSG.
Stavros Bogiatzis, Townsville Greek Community of Saints Theodore
-
Townsville Service Group have been an integral part of our construction team for over 7 years. The team are reliable, efficient & consistent - from large, acreage residences with cool rooms through to smaller first home builds, each project is completed to an equally high standard. Everyone in North Queensland knows how important our A/C’s are & Ben, Lindsay & the team make it easy for us to know we are providing our clients with the best possible quality & service.
Erin Day, Proview Homes